Pethowz Refund Policy: Ensuring a Seamless Pet Care Experience

At Pethowz, we understand the importance of trust and transparency in the relationship between pet owners and service providers. To ensure a seamless pet care experience for our users, we have established a comprehensive and fair refund policy. This policy is designed to accommodate various situations while maintaining a balance between the needs of pet owners and the fair compensation of our service providers.

This refund policy is effective from Nov 1^st 2023 and applicable for all services listed in the platform.

Slab-Wise Refund Policy: 

48-72 Hours	100% Refund
24-48 Hours	75% of Paid Amount
12-24 Hours	50% of Paid Amount
Less than 12 Hours	25% of Paid Amount

Note: In all the above cases, the applicable payment gateway transaction charges will be deducted

1. Service Cancellation within 48 -72 Hours: 100% Refund

Experience our services risk-free. If you choose to cancel a service within the first 48 – 72 hours of booking, you will receive a full refund. We want our users to feel confident exploring our platform without the fear of financial repercussions. However, the payment gateway transaction changes (upto 2 to 2.5% of the booking amount)

2. Service Cancellation 24-48 Hours Prior: 75% Refund

Life is dynamic, and plans may change. For cancellations made between 24 and 48 hours before the scheduled service, we offer a 75% refund. This tiered approach takes into account the notice period provided, ensuring fair compensation for our service providers.

3. Service Cancellation 12-24 Hours: 50% Refund

Planning ahead has its benefits. If you decide to cancel between 12-24 more before the scheduled service, you will receive only a 50% refund. We appreciate the early notice, allowing our service providers to adjust their schedules accordingly.

4. Service Cancellation less than 12 Hours: 25% Refund

Planning ahead has its benefits. If you decide to cancel less than 12 hours more before the scheduled service, you will receive only a 25% refund. We appreciate the early notice, allowing our service providers to adjust their schedules accordingly.

5. Provider Cancellation: 100% Refund

We value your time, and we hold our service providers to the same standard. If a service provider cancels a confirmed booking, you are entitled to a full refund. This policy emphasizes the importance of accountability within our provider network.

6. No-Show by Pet Owner: No Refund

To maintain fairness and accountability, we do not offer refunds for no-shows without prior notice. We encourage pet owners to communicate in a timely manner to reschedule and avoid inconveniences for both parties involved.

7. Quality or Safety Issues: Full or Partial Refund

The well-being of your pets is our top priority. In cases where pet owners report issues related to service quality or safety concerns, we undertake a thorough investigation. Depending on the severity of the reported issue, a full or partial refund may be offered to ensure the satisfaction and safety of our users.

Additional Policy Information:

– Payment Refund Method:

Refunds will be processed using the original payment method (credit card, bank transfer, etc.), ensuring transparency and ease for our users.

– Refund Processing Time:

We aim to process refunds promptly, typically within seven business days, to provide our users with a seamless financial experience.

– Change of Service Provider:

In the event of a service provider change, we are committed to ensuring a smooth transition with minimal impact on payments and service continuity.

– Modification of Services:

Modifications to booked services are subject to our modification policy, providing clear guidelines for users seeking to adjust their plans.

– Promotional Offers and Refunds:

Refunds for services booked under promotional offers will adhere to specific conditions outlined during the promotion, providing clarity for users availing of special offers.

– User Responsibilities:

Clear guidelines on the responsibilities of both pet owners and service providers in adhering to the cancellation and refund policies, fostering a sense of shared responsibility in our community.

– Communication Channels:

For refund-related queries or concerns, our users can reach out to our dedicated customer support team via [Customer Support Email/Phone], ensuring accessibility and responsiveness.

– Refund Dispute Resolution:

Disputes related to refunds will be resolved through a step-by-step escalation process, ensuring a fair resolution and demonstrating our commitment to customer satisfaction.

– Feedback and Improvement:

We value user feedback as a catalyst for continual improvement. Users are encouraged to provide insights on their refund experiences to help us enhance our policies and services.

– Force Majeure Clause:

An acknowledgment of unforeseeable circumstances beyond control (force majeure), with a commitment to addressing such situations as per the outlined policy.

– Legal Compliance:

Our refund policy aligns with relevant local and international consumer protection laws, demonstrating our commitment to legal compliance and user protection.

Thank you for choosing Pethowz. We are dedicated to fostering a positive and secure environment for pet care, where trust and satisfaction are paramount. If you have any further questions or concerns about our refund policy, please do not hesitate to reach out to our customer support team.