General Terms and Conditions of Pethowz (Animaux Paradise Pet Services Pvt Ltd) These General Terms and Conditions (Terms) govern the use of our pet services provided through our online platform. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1.Services: a. We provide various pet services, including but not limited to pet boarding, grooming, training, pet-sitting, pet insurance, pet licences and quite a few indicated in our services page. b. Our services are subject to availability and may vary based on location and service type. c. We reserve the right to refuse service to any pet or customer at our discretion.

2.Bookings and Payments: a. Bookings can be made through our online platform or by sending a request to the concerned service provider. b. All bookings are subject to availability and confirmation of the service provider. c. Payment is due at the time of booking unless otherwise specified. d. We accept payment methods as indicated on our platform. Payments are processed securely. e. Any additional services requested during the booking may incur additional charges.

3.Cancellations and Refunds: a. Cancellation policies may vary based on the service and are outlined during the booking process. b. Cancellations made within the specified timeframe may be eligible for a full or partial refund, subject to our discretion. c. No-shows or cancellations outside the specified timeframe may result in forfeiture of the payment. Request you to check our cancellation policies in detail for your understanding.

4.Pet Health and Vaccinations: a. It is the pet owner’s responsibility to ensure that their pet is in good health, up to date on vaccinations, and free from any contagious diseases. b. We may require proof of vaccinations or health records before providing our services. c. We reserve the right to refuse service if a pet is deemed unfit for our services due to health reasons.

5.Liability and Indemnification: a. We take reasonable precautions to ensure the safety and well-being of pets under our care. b. However, we are not liable for any injuries, illnesses, losses, damages, or accidents that may occur to the pet, unless caused by our gross negligence or intentional misconduct. c. The pet owner agrees to indemnify and hold us harmless from any claims, liabilities, losses, damages, or expenses arising from the pet’s use of our services.

6.Pet Behavior and Aggression: a. The pet owner must provide accurate and complete information about their pet’s behavior and temperament. b. We reserve the right to refuse or terminate services if a pet exhibits aggressive behavior or poses a threat to the safety of other pets, individuals, or our staff. c. The pet owner is responsible for any damages caused by their pet’s behavior.

7.Intellectual Property: a. All content, including text, images, logos, and trademarks on our platform, are the property of the pet service provider and protected by intellectual property laws. b. Users may not use, reproduce, modify, or distribute any content without our prior written consent.

8.Privacy: a. Our use of personal information is governed by our Privacy Policy, which can be found on our platform.

9.Governing Law and Jurisdiction: a. These Terms shall be governed by and construed in accordance with the laws of Chennai, Tamilnadu. b. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai.

10.Amendments: a. We reserve the right to modify or update these Terms at any time. Changes will be effective upon posting the revised Terms on our platform. b. Users are responsible for regularly reviewing the Terms to stay informed of any updates.

If you have any questions or concerns about these Terms, please contact us at

[info@pethowz.com].